Privacy Policy

Ekeneze Technologies
Cookies and Privacy Policy

This policy was last updated May 27, 2021.

1. Privacy Policy

Our clients and customers may know us by the names of the products and services we offer, in these cases, the Inyinya Apps ( the Inyinya Delivery Apps and The Inyinya Grocery Apps). However, our legal entity name is Ekeneze Technologies Ltd. ("we", "our", "us" or "Inyinya") and we are committed to protecting the privacy of all users of our website inyinya.com, or mobile applications (together, the "Sites"). Please read the following privacy policy that explains how we use and protect your information. We are the "controller" of the information we process, unless otherwise stated. Our Apps are free to download and is intended for use as is.

Contacting us-

If you have any queries about this privacy policy or how we handle or use your data you can contact us through the following detail.

  • General enquiries and queries- contact@inyinya.com
We collect your personal information when you interact with us or use our services, such as when you use our Sites to place an order. We also look at how visitors use our Sites, to help us improve our services and optimise customer experience.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Inyinya.com unless otherwise defined in this Privacy Policy.

2. How we collect information

We collect information when

  • You create an account with us or you change your account settings;
  • you place an order with us and during the order process (including for payment and order delivery);
  • You give us your consent to contact you via email, phone, post, message, push notification, or via our chat function, to send you marketing campaigns, tell you about Inyinya Apps, or to invite you to participate in surveys about our services, or our partners’ services;
  • You contact us directly via email, phone, post, message or via our chat function; and
  • You browse and use our Sites (before and after you create an account with us).
We also collect information from third party sites, such as advertising and social media platforms and our fraud detection provider. If you link your Social Media or your third-party accounts to us, we will keep a record of your Social Media handle, and the other information that is made available to us according to your Social Media account settings

3. Location Tracking

To use the Inyinya App (the App)-Delivery Driver App or the Delivery User App, you must permit the Inyinya App to access location services through the permission system used by your mobile operating system (“Platform”) or browser. We may collect the precise location of your device when the Inyinya App is running in the foreground or background of your device. We may also derive your approximate location from your IP address. We use your location information to verify that you are present in the location - city, State, or region you provided during your engagement with the App, in other to connect you with delivery opportunities in your zone, and track the progress and completion of your Deliveries. You can enable the location tracking feature through the settings on your device or Platform or when prompted by the App. If you choose to disable the location feature through the settings on your device or the App, will not receive precise location information from your device, which will prevent you from being able to receive delivery booking, or find the nearest delivery driver for your delivery.

4. Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request will be retained by us and used as described in this privacy policy.

When you visit the Sites or order a delivery driver through the Inyinya Sites (Mobile Apps or Websites) including those belonging to any partner we work with for the purpose of providing delivery services, you are asked to provide information about yourself including your name, contact details, delivery address, order details, loyalty scheme details where applicable, and payment information such as credit or debit card information. We will also collect information from you when you contact our riders using the chat function on our Sites. We may also collect your date of birth to verify your age when you order or purchase age restricted items.

We also collect information about your usage of the Sites and information about you from any messages you post to the Sites or when you contact us or provide us with feedback, including via e-mail, letter, phone or chat function. If you contact us by phone, we record the call for training and service improvement purposes, and make notes in relation to your call. We collect technical information from your mobile device or computer, such as its operating system, the device and connection type and the IP address from which you are accessing our Sites.

We also collect technical information about your use of our services through a mobile device, for example, carrier, location data and performance data such as mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes and/or use of mobile vouchers. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the service through your mobile device(s) via any Inyinya mobile application, through your mobile's browser or otherwise.

We may process health information about you only where you volunteer and consent to this, for example if you report any specific food allergies after placing an order. The app does use third party services that may collect information used to identify you.

5. How we use the information we collect

We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law. We use your information where we need to in order to provide you with the service you have requested or to enter into a contract. You do not have to provide this information to us, but we may be unable to provide our services to you without the following information:

  • To enable us to provide you with access to the relevant parts of the Sites, we collect necessary cookies from your device (see our Cookie Policy for further information, including on other types of cookies that we use);
  • T0 supply the services you have requested, we collect your name, contact details, delivery address and order details ;
  • To enable us to collect payment from you, we collect your credit or debit card information; and
  • To contact you where necessary concerning our services, such as to resolve issues you may have with your order, we collect the information listed above and any additional information we may need to resolve your issue.

We also process your data where we have a legitimate interest for doing so - for example personalisation of our service, including processing data to make it easier and faster for you to place orders. We have listed these reasons below:

  • To improve the effectiveness and quality of service that our customers can expect from us in the future;
  • To tailor content that we or our partners display to you, for example so that we can show you partners which are in your area or make sure you see the advertising which is most relevant to you, based on characteristics determined by us;
  • To enable our customer support team to help you with any enquiries or complaints in the most efficient way possible and to provide a positive customer experience;
  • To contact you for your views and feedback on our services or our partners’ services and/or products and to notify you if there are any important changes or developments to the Sites or our services, including letting you know that our services are operating in a new area, where you have asked us to do so;
  • To analyse your activity on the Sites so that we can administer, support, improve and develop our business and for statistical and analytical purposes and to help us to prevent fraud; and
  • To detect, investigate, report and seek to prevent fraud or crime.

We also process your data to enforce our contractual terms with you and any other agreement, and for the exercise or defence of legal claims and to protect the rights of Inyinya and its legal entity- Ekeneze Technologies Ltd, our partners, riders and drivers, or others (including to prevent fraud). If you submit comments and feedback regarding the Sites and the services, we may use such comments and feedback on the Sites and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you live such comments and feedback may be shared with our partners to assess and improve their services. We may also use your information to comply with any legal obligation or regulatory requirement to which we are subject.

6. Link to privacy policy of third party service providers used by the app

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

7. Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

Our service does not use these “cookies” explicitly. However, the app may use third party codes and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our site, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

8. Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analysing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

9. Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

10. Links to Other Sites

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Our sites may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Retention Of Your Information

Information we collect will be retained for as long as needed to fulfil the purposes outlined in the How we use the information we collect section above and is used only for legally permitted purposes or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes.

To decide how long we retain the information we collect, we take into consideration factors such as:

  • our contractual obligations and rights in relation to the information involved;
  • legal obligation(s) under applicable law to retain data for a certain period of time;
  • statute of limitations under applicable law(s);
  • For settling dispute
  • And in pursuant to fulfilment of guidelines issued by relevant data protection authorities.
When we no longer require the information we collect for the purpose outlined, they are securely erased from our data storage devices and processes.

12. Marketing

We will use your information to let you know about our other products and services, or initiatives at Inyinya that may be of interest to you and we may contact you to do so by email, post, phone, or push notification. We use online advertising to keep the users of our products and services, including partners aware of what we are offering or providing and to help you see and find our products. We use online advertising to keep you aware of what we’re up to and to help you see and find our products.

You may see Inyinya Apps banners and ads when you are on other websites and apps, such as Social Media. We manage this through a variety of digital marketing networks. We also use a range of advertising technologies. The banners and ads you see are based on information we hold about you, or your previous use of Inyinya products and services for example, previous orders you placed through our Sites or on Inyinya Apps banners or ads you have previously clicked on.

We use your customer’s profile to send you communications that are relevant to you. You have certain rights in relation to this type of processing. Please see the Your Rights section below for more information.

For more information on our use of advertising technologies and Cookies, please see our Cookie Policy.

13. Disclosure of the information we collect

We may share the information we collect with third party service providers who provide services to us or on our behalf. The types of third party service providers whom we share user information with include for example:

  • Online payment providers and fraud detection providers
  • IT service providers including cloud services providers
  • Delivery service and retail partners
  • Customer support partners and service providers
  • Marketing and advertising service providers and partners
At Inyinya Apps we will ensure that reasonable care is taken to safeguard user data we collect and that the data is treated securely and in accordance with this privacy policy and applicable laws when it is transferred to third parties.

If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.

We may also share your information:

  • if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation or regulatory requirement. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention, and with law enforcement for crime prevention;
  • in order to enforce our contractual terms with you and any other agreement;
  • to protect the rights of Inyinya Apps and Ekeneze Technologies Ltd, our partners, drivers, riders, or others, including to prevent fraud; and
  • with such third parties as we reasonably consider necessary in order to prevent crime, e.g. the police or for health and safety purposes.

International transfers of data:

  • In some cases the personal data we collect from the users of our products and services might be processed outside the United Kingdom, where our parent company is headquartered or in Nigeria where we operate such as in the European Economic Area (“EEA”), or the United States, These countries may not have the same protections for your personal data as the UK or Nigeria. However, we are obliged to ensure that the personal data that is processed by us and our suppliers outside of the UK or Nigeria is protected in the same ways as it would be if it was processed within the UK or Nigeria. There are therefore certain safeguards in place when your data is processed outside of the UK or Nigeria.
  • We ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

    1. your personal data is transferred to countries that have been deemed to provide an adequate level of protection for personal data by the Secretary of State of the UK and the Minister of Communications of Nigeria

Please contact us using the Contact Details above if you want further information on the countries to which personal data may be transferred and the specific mechanism used by us when transferring your personal data out of the United Kingdom or the Federal Republic of Nigeria.

14. Changes to our privacy policy

We carry out regular updates to this privacy policy and so advise our users or our services and products to check regularly for changes. The latest update to this policy was done on 27 May 2021.

Copyright @2021 Ekeneze Technologies Ltd