This policy was last updated May 27, 2021.
We collect information when
To use the Inyinya App (the App)-Delivery Driver App or the Delivery User App, you must permit the Inyinya App to access location services through the permission system used by your mobile operating system (“Platform”) or browser. We may collect the precise location of your device when the Inyinya App is running in the foreground or background of your device. We may also derive your approximate location from your IP address. We use your location information to verify that you are present in the location - city, State, or region you provided during your engagement with the App, in other to connect you with delivery opportunities in your zone, and track the progress and completion of your Deliveries. You can enable the location tracking feature through the settings on your device or Platform or when prompted by the App. If you choose to disable the location feature through the settings on your device or the App, will not receive precise location information from your device, which will prevent you from being able to receive delivery booking, or find the nearest delivery driver for your delivery.
When you visit the Sites or order a delivery driver through the Inyinya Sites (Mobile Apps or Websites) including those belonging to any partner we work with for the purpose of providing delivery services, you are asked to provide information about yourself including your name, contact details, delivery address, order details, loyalty scheme details where applicable, and payment information such as credit or debit card information. We will also collect information from you when you contact our riders using the chat function on our Sites. We may also collect your date of birth to verify your age when you order or purchase age restricted items.
We also collect information about your usage of the Sites and information about you from any messages you post to the Sites or when you contact us or provide us with feedback, including via e-mail, letter, phone or chat function. If you contact us by phone, we record the call for training and service improvement purposes, and make notes in relation to your call. We collect technical information from your mobile device or computer, such as its operating system, the device and connection type and the IP address from which you are accessing our Sites.
We also collect technical information about your use of our services through a mobile device, for example, carrier, location data and performance data such as mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes and/or use of mobile vouchers. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the service through your mobile device(s) via any Inyinya mobile application, through your mobile's browser or otherwise.
We may process health information about you only where you volunteer and consent to this, for example if you report any specific food allergies after placing an order. The app does use third party services that may collect information used to identify you.
We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law. We use your information where we need to in order to provide you with the service you have requested or to enter into a contract. You do not have to provide this information to us, but we may be unable to provide our services to you without the following information:
We also process your data where we have a legitimate interest for doing so - for example personalisation of our service, including processing data to make it easier and faster for you to place orders. We have listed these reasons below:
We also process your data to enforce our contractual terms with you and any other agreement, and for the exercise or defence of legal claims and to protect the rights of Inyinya and its legal entity- Ekeneze Technologies Ltd, our partners, riders and drivers, or others (including to prevent fraud). If you submit comments and feedback regarding the Sites and the services, we may use such comments and feedback on the Sites and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you live such comments and feedback may be shared with our partners to assess and improve their services. We may also use your information to comply with any legal obligation or regulatory requirement to which we are subject.
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.
Our service does not use these “cookies” explicitly. However, the app may use third party codes and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
We use the following cookies:
We may employ third-party companies and individuals due to the following reasons:
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Information we collect will be retained for as long as needed to fulfil the purposes outlined in the How we use the information we collect section above and is used only for legally permitted purposes or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes.
To decide how long we retain the information we collect, we take into consideration factors such as:
We will use your information to let you know about our other products and services, or initiatives at Inyinya that may be of interest to you and we may contact you to do so by email, post, phone, or push notification. We use online advertising to keep the users of our products and services, including partners aware of what we are offering or providing and to help you see and find our products. We use online advertising to keep you aware of what we’re up to and to help you see and find our products.
You may see Inyinya Apps banners and ads when you are on other websites and apps, such as Social Media. We manage this through a variety of digital marketing networks. We also use a range of advertising technologies. The banners and ads you see are based on information we hold about you, or your previous use of Inyinya products and services for example, previous orders you placed through our Sites or on Inyinya Apps banners or ads you have previously clicked on.
We use your customer’s profile to send you communications that are relevant to you. You have certain rights in relation to this type of processing. Please see the Your Rights section below for more information.
We may share the information we collect with third party service providers who provide services to us or on our behalf. The types of third party service providers whom we share user information with include for example:
If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.
We may also share your information:
International transfers of data:
1. your personal data is transferred to countries that have been deemed to provide an adequate level of protection for personal data by the Secretary of State of the UK and the Minister of Communications of Nigeria
Please contact us using the Contact Details above if you want further information on the countries to which personal data may be transferred and the specific mechanism used by us when transferring your personal data out of the United Kingdom or the Federal Republic of Nigeria.
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